Frequently Asked Questions
- How do I measure my dog?
We have created a page that will help you with this – What Size
- What coat should I choose?
There are many suggestions that answer this, but it is best to establish what function you want the coat to serve, is it for wet walks, or to keep your hound warm indoors? – You might find this page useful What Coat?
- Can my dog wear a harness with your coats?
We have two harness hole coats, the Norfolk and the Norwich. Both fit well over Ruffwear and Perfect Fit harnesses. The hole is approximately 10cms (4”) from the base of the neck.
- Where are your products made?
All our items are handmade in the UK by our skilled sewers, either in our Kent Barn workroom, or within 20 miles of it.
- What happens if my item doesn’t fit?
Even though you have measured your dog and think you have selected the right size, sometimes our clothes just are not a good fit for your dog. If the item is in a resalable condition please return it, on a signed for service, and we will issue you a refund within 3-5 days of receiving the goods. If you require a different size we will either issue you a refund or a request for payment as appropriate. All items go out with a Returns Form, please fill this out and send the item back to ‘Returns Department’
- How long will my order take to come?
All our products have the expected delivery time on the page, many are dispatched within 3-5 working days but made to order items are between 7-10 working days.
- What is made to order?
Many of our coats are made when the order is received. With such a big range of designs, colours and sizes it is not viable for us to hold stock of them all. Our items are hand made by skilled sewers and this process can take up to 10 working days at busiest times such as between September and February.
- Can I get my order quickly?
Sometimes we have stock of an item that is usually made to order, and this will be dispatched in the 3-5 day time scale. Generally in busy times it is not possible to get your order any quicker because you will be placed in a making queue along with many others. If you are in a hurry we urge you to give us a call (01622 297100) to have a chat, we might be able to offer you an alternative colour.
- Can I get a made to measure coat for my dog?
We don’t offer a made to measure service as we find that most dogs fit into one of our standard sizes.
- Can my order be fast tracked if I pay more?
The simple answer is no. Because we hand make every item, it is not possible or fair, to fast track orders for those who are willing to pay more. We work through the orders as fast as we can.
- How much is p&p?
For UK customers £3.50 for standard 1st Class post and for overseas customers £12.45 for tracked services.
- Can I get Free p&p?
Yes, if you spend over £50 please tick the Free Post option at the checkout.
- Will my payment be secure?
Yes. We accept most major Debit or Credit Cards via our secure Worldpay gateway, or if you prefer, you can pay using your PayPal account.
- What colour is it?
There can be confusion over which colour is which. The best way to view our website is on a pc where the colour will show in a box when you hover the mouse over the photo. Sadly this option does not show on mobile devices.
- How do I care for my wax coat?
All our products have a care label on the inside. Wax coats are NOT washable. You can sponge down any dirt, but the best way is to let the coat dry, then take a clothes brush to brush the dry dirt off.
- Can I re-wax my dog coat?
Yes you can, using a re-waxing product that can be purchased from outdoor clothing shops.
- Can I machine wash my item?
Many of our coats are washable now, except for the wax coats. The fleece items are all washable as are our tee shirts. All items have a care label sewn inside.